We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at admin@earthenergyalchemist.com

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at admin@earthenergyalchemist.com. 

Damages and issues 
Please inspect your order upon receiving and contact us immediately if the item is damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Repairs

Please email us at admin@earthenergyalchemist.com with photos of the issue. Repairs are handled on a case by case basis. Any fees associated with the repair will also be on a case by case basis.

Exceptions / non-returnable items 
Certain types of items cannot be returned, like custom products (such as special orders or personalized items) and rings. This is a reminder that if you are going to order a ring make sure you know your exact size. Please contact admin@earthenergyalchemist.com if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges 
Due to the unique nature of hand crafted jewelry exchanges are not accepted.

European Union 14 day cooling off period 
Not withstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds 
We do not offer refunds your return will be processed and you will be given a store credit.